Shipping policy
Shipping Policy
Thank you for shopping with us. We work hard to process and deliver every order as quickly as possible. Please review this Shipping Policy to understand how and when your order will be processed and delivered.
Order Processing Time
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All orders are processed within 1–5 business days.
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Orders are not processed or shipped on weekends or holidays.
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During periods of high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the information provided at checkout.
Shipping and Delivery Time
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After your order has been processed, standard delivery is estimated to take 5–10 business days.
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The total estimated time from placing your order to delivery is normally 6–15 business days.
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Delivery estimates are not guaranteed and may vary because of carrier delays, severe weather, address problems, holiday demand, or other circumstances outside our reasonable control.
Shipping Rates
Any applicable shipping charges will be calculated and displayed at checkout before payment. If a free-shipping promotion applies to your order, it will be shown at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping-confirmation email containing your tracking number. Please allow up to 48 hours for the carrier to activate or update the tracking information.
Orders containing multiple products may arrive in separate packages. If this happens, you may receive more than one tracking number and will not be charged additional shipping fees.
Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout. If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.
We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be resent.
Delayed Orders
If your order has not arrived within the estimated delivery period, first review your tracking information for the latest carrier update. You may then contact us through the contact page on our website with your name and order number so we can assist you.
If we learn that we cannot ship your order within the stated timeframe, we will contact you with updated information and any options required by applicable law.
Lost, Damaged, or Incorrect Shipments
Please inspect your package when it arrives. If your order arrives damaged, contains the wrong item, or appears to be missing an item, contact us within 48 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.
Approved claims will be handled in accordance with our Return and Refund Policy.
Order Changes and Cancellations
We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or shipped.
Contact Us
If you have questions about your shipment, please contact us through the contact page on our website. Include your full name and order number so we can assist you promptly.