Return and Refund Policy

Last updated: September 19, 2026

At SafeSense, we want you to feel confident about your purchase. Please review this Return and Refund Policy before requesting a return.

30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

To qualify for a standard return, the product must be:

• Unopened, unused, and uninstalled;

• In its original packaging, with all seals, labels, accessories, manuals, and included items intact;

• In the same condition in which it was received; and

• Accompanied by valid proof of purchase, such as your order number or order-confirmation email.

Opened, used, installed, altered, or customer-damaged products are not eligible for a standard return. However, this restriction does not apply to an approved claim involving an item that arrived damaged, defective, or incorrect.

Return requests submitted more than 30 days after delivery will not be accepted, except where otherwise required by applicable law.

How to Request a Return

To request a return, contact us through the contact page on our website within the applicable return period. Include your full name, order number, the item you wish to return, and the reason for the request.

If your return is approved, we will provide return instructions and the correct return address. Items sent back without prior approval may not be accepted or refunded. Please do not mail a return to the address shown on the original package unless we specifically instruct you to do so.

Return Shipping

For standard returns, the customer is responsible for all return-shipping costs. Original shipping charges and any expedited-shipping charges are non-refundable.

We recommend using a trackable shipping service and keeping your shipping receipt until your return is completed. SafeSense is not responsible for return packages lost or damaged while being shipped back to us.

If we confirm that an item arrived damaged, defective, or incorrect, SafeSense will cover the approved return-shipping cost or provide a prepaid return label when a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Your claim should include:

• Your order number;

• A clear description of the issue;

• Clear photographs or video showing the product, the issue, the shipping package, and the shipping label; and

• Any other information reasonably needed to review the claim.

Please keep the product and all original packaging until we finish reviewing your claim. If the claim is approved, we will provide an appropriate replacement or issue a refund to the original payment method. You will not be charged return shipping for an approved damaged, defective, or incorrect-item claim.

Claims submitted after the 48-hour reporting period may be denied, except where otherwise required by applicable law.

Bundles and Multi-Item Offers

Products purchased as part of a bundle, multi-buy promotion, or “Buy More, Save More” offer must be returned together and must meet all return-eligibility requirements. We do not accept partial standard returns from a bundle. This does not prevent us from replacing or refunding an individual item that is confirmed to have arrived damaged, defective, or incorrect.

Return Inspection and Refunds

Once we receive your return, we will inspect it and notify you whether the refund has been approved or denied. There is no restocking fee for an approved return.

If approved, the refund will be issued to the original payment method within 10 business days after approval. Your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and it has not appeared, please contact us through our website.

SafeSense reserves the right to deny a refund if the returned item does not satisfy this policy, is missing parts or packaging, shows signs of being opened or used, or differs from the item originally purchased.

Exchanges

We do not offer standard exchanges. If you want a different product, please request a return for the eligible unopened item and place a new order after the return is approved. Approved damaged, defective, or incorrect-item claims may be resolved with a replacement when appropriate.

Order Changes and Cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or shipped.

If the order has already shipped, it must satisfy the requirements of this policy to be returned. Nothing in this section limits cancellation or refund rights that apply when an order cannot be shipped within the promised time or as otherwise required by law.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because the customer provided an incomplete or incorrect delivery address, any actual return-shipping charges may be deducted from an otherwise approved refund. Original shipping charges remain non-refundable, except when the return resulted from our error or where required by law.

Policy Abuse

We reserve the right to refuse returns or claims involving suspected fraud, policy abuse, altered evidence, or items that were not purchased from SafeSense.

Your Legal Rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.

Contact Us

For questions or to request a return, please contact us through the contact page on our website. Include your name and order number so we can assist you promptly.